Job Advert: Technical Service Manager

Location: North Surrey

Hours: 40 hours per week

Type: Permanent

Salary: £55,000-£65,000 + package

Purpose of the Role

The Technical Service Manager will oversee a team of field engineers and service coordinators, ensuring the efficient and effective delivery of PPMs, repairs, and urgent works for clients.

Key Responsibilities

• Manage a team of field engineers and service coordinators, ensuring high performance and effective administration.
• Oversee the planning and scheduling of service calls and preventive maintenance visits.
• Ensure prompt and efficient responses to client service requests.
• Handle escalations, resolving complaints and issues professionally.
• Monitor service quality and client satisfaction levels.
• Provide technical support as required.
• Conduct site visits and audits as needed.
• Identify opportunities to enhance service profitability.
• Build and maintain strong client relationships.

Desired Skills and Experience

• Strong technical knowledge of HVAC systems and equipment.
• Proven experience in managing a team.
• Strong problem-solving and analytical abilities.
• Exceptional organisational & communication skills.
• Degree or equivalent experience in an industry-specific field.
• Engineer background in HVAC systems.

General Responsibilities

• Commit to personal development and attend relevant training.
• Adhere to company policies, procedures, and relevant legislation.
• Support the ongoing growth and development of the organization.
• Perform any additional duties relevant to the role.

Innotech Partners limited (12587274) acts as an Employment Agency and is a subsidiary of Talentia Group.